AIR CONDITIONING FAULT
If your air conditioner starts to leak,
- Please TURN IT OFF immediately and report the air conditioning fault
- Please note that if you continue to use it, you will be liable for the cost to repair any subsequent damage.
DAMAGE TO PROPERTY/BUILDING
If the property you are renting is maliciously damaged by another person,
- please contact your local police station straight away, and
- make a note of the police report number, and
- email the Police Report number immediately (required for insurance purposes)
ELECTRICAL FAULT
If there are live wires or a fire started by an electrical fault,
- please call the fire department IMMEDIATELY.
Please note that AIR CONDITIONING FAULTS are not classed as an urgent repair (see Air Conditioning Fault)
EMERGENCY REPAIRS
Please click here if you require emergency repairs
GAS LEAK
If there is an over powering gas smell at a property,
- please locate the main gas supply in the meter box/power board/counter box, and
- immediately turn off the supply, and
- then contact your gas company.
LOOSE HINGE
- Please tighten with the correct screwdriver
- If you don’t have the necessary tools, please submit a maintenance request
LOCKED YOURSELF OUT?
- You wouldn’t be the first
- If you are unable to contact us, you can call a locksmith at your own cost, notify us and provide us with a copy of the new key within 48 hours as per your lease agreement.
NO HOT WATER
- Check power board/meter box/counter box has all switches in the “on” position, and/or
- Check your electricity or gas bill is paid up to date and disconnection hasn’t taken place, and/or
- Contact your supply company to enquire whether they are aware of any electricity/gas outages in the area
- If you have a gas hot water system, check the pilot light is lit (it should be lit at all times). Tip: familiarise yourself with how your system works at the start of your tenancy.
NO POWER/ELECTRICITY
- Check power board/meter box/counter box has all switches in the “on” position, and/or
- Check your electricity bill is paid up to date and disconnection hasn’t taken place, and/or
- Contact Western Power on 13 13 51 and check if they are aware of any power outages in the area.
- If able, check with a neighbour to see if their power is also out.
Please note: If your lights work, but your power points don’t,
- please switch off all power points throughout the entire property,
- unplug all appliances & white goods etc., then
- go to your power board/ meter box / counter box and make sure all switches are in the ‘on’ position, then
- return inside and plug in your appliances one by one.
- If the power cuts out again, then the last appliance plugged is faulty and the cause of your power outage. Do NOT use this appliance.
Please note that you are liable for the cost of any maintenance request attended to due to reported power/electricity outage that has been caused by your faulty appliance.
RUNNING TAP/BURST PIPE
- If a washer has given way and your taps are beyond a leak please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip.
- If a pipe has burst please turn the main water supply off immediately.
STORM DAMAGE
- Please contact us to report any damage you experience due to a storm, so repairs can be arranged.
- If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.
URGENT REPAIRS
Please click here if you require urgent repairs