URGENT REPAIRS
1) ESSENTIAL SERVICES (please refer to Residential Tenancies Regulations 1989) – includes repairs to:
- burst water service (refer to Running Tap/Burst Pipe below)
- broken hot water system
- dangerous electrical faults
- gas leaks
- sewerage leaks
2) OTHER URGENT REPAIRS
- maintenance on non-essential services may be urgent if they:
- may cause property damage
- may cause injury to yourself, family members, or guests
- may cause undue hardship and/or inconvenience to you
Please click here to report urgent repairs
Once you have reported the urgent repairs, a suitable repairer will be arranged
- within 24 hours to fix the problem if the repair is needed to a defined essential service, and
- within 48 hours for any other urgent repair.
- Please note : The repair does not need to be fixed within this time but the appointment must be made with the repairer to fix the problem.
- If you are not able to contact us within 24 hours for an essential repair and 48 hours for an urgent repair you can arrange for the repairs to be carried out by a suitably qualified repairer to the minimum extent necessary.
QUALIFIED REPAIRERS:
Electrical
Plumbing
Glazing
General Maintenance
Cleaner
Locksmith
Reptiles Removals
State Emergency Service (SES) 13 25 00
AIR CONDITIONING FAULT
If your air conditioner starts to leak,
- Please TURN IT OFF immediately and report the air conditioning fault
- Please note that if you continue to use it, you will be liable for the cost to repair any subsequent damage.
DAMAGE TO PROPERTY/BUILDING
If the property you are renting is maliciously damaged by another person,
- please contact your local police station straight away, and
- make a note of the police report number, and
- email the Police Report number immediately (required for insurance purposes)
ELECTRICAL FAULT
If there are live wires or a fire started by an electrical fault,
- please call the fire department IMMEDIATELY.
Please note that AIR CONDITIONING FAULTS are not classed as an urgent repair (see Air Conditioning Fault)
GAS LEAK
If there is an over powering gas smell at a property,
- please locate the main gas supply in the meter box/power board/counter box, and
- immediately turn off the supply, and
- then contact your gas company.
NO HOT WATER
- Check power board/meter box/counter box has all switches in the “on” position, and/or
- Check your electricity or gas bill is paid up to date and disconnection hasn’t taken place, and/or
- Contact your supply company to enquire whether they are aware of any electricity/gas outages in the area
- If you have a gas hot water system, check the pilot light is lit (it should be lit at all times). Tip: familiarise yourself with how your system works at the start of your tenancy.
NO POWER/ELECTRICITY
- Check power board/meter box/counter box has all switches in the “on” position, and/or
- Check your electricity bill is paid up to date and disconnection hasn’t taken place, and/or
- Contact Western Power on 13 13 51 and check if they are aware of any power outages in the area.
- If able, check with a neighbour to see if their power is also out.
Please note: If your lights work, but your power points don’t,
- please switch off all power points throughout the entire property,
- unplug all appliances & white goods etc., then
- go to your power board/ meter box / counter box and make sure all switches are in the ‘on’ position, then
- return inside and plug in your appliances one by one.
- If the power cuts out again, then the last appliance plugged is faulty and the cause of your power outage. Do NOT use this appliance.
Please note that you are liable for the cost of any maintenance request attended to due to reported power/electricity outage that has been caused by your faulty appliance.
NON URGENT REPAIRS AND MAINTENANCE
Please follow this link to find out what to do if the repair or maintenance is not urgent
RUNNING TAP/BURST PIPE
- If a washer has given way and your taps are beyond a leak please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip.
- If a pipe has burst please turn the main water supply off immediately.
STORM DAMAGE
- Please contact us to report any damage you experience due to a storm, so repairs can be arranged.
- If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.